Privacy Policy

We collect personal data that you provide directly to us, including:

• Name and contact details (phone number, email address)
• Property type (e.g. HDB BTO, HDB Resale, Condo) and room type
• Renovation budget range and renovation requirements
• Appointment preferences and booking details
• Any other information you choose to share with us through our forms, WhatsApp conversations, or consultations

We also collect certain technical data automatically when you visit our website, including IP address, browser and device information, pages visited, and referral source, through the tools described in Section 3 below.

We collect personal data through:

• Forms on our website and landing pages (e.g. our free 3D visualization campaign)
• WhatsApp conversations, including with our automated assistant, Alex, and with our interior designers
• Phone calls or in-person consultations
• Appointment bookings

Our website and marketing use the following third-party tools, which may collect or process personal data on our behalf:

• Meta Pixel and Conversions API, to measure the performance of our Facebook and Instagram advertising and to help us reach relevant audiences.
• TikTok Pixel, for the same purpose on TikTok.
• Google Analytics (GA4), to understand how visitors use our website.
• Airtable, as our internal system for managing leads and customer records.
• WhatsApp Business Platform, which we use to communicate with you, including through our automated assistant, Alex, for scheduling appointments and answering questions about our services.

These tools may place cookies or similar technologies on your device. You can manage cookie preferences through your browser settings, and you can manage ad personalization through the ad preference controls provided by Meta, TikTok, and Google directly.

We collect and use your personal data to:

• Match you with a suitable interior designer for your project
• Contact you to arrange consultations and appointments
• Provide renovation estimates and quotations
• Respond to your enquiries
• Improve our services and marketing effectiveness
• Comply with our legal and accounting obligations

We may share your personal data with:

• The interior designer assigned to your project, so they can conduct your consultation and deliver your renovation service
• Service providers who support our operations, including the tools listed in Section 3
• Government agencies or regulators, where required by law

We do not sell your personal data to third parties.

By submitting your details to us, you consent to being contacted by FT2 via phone, SMS, or WhatsApp regarding your renovation enquiry, in accordance with Singapore’s Do Not Call provisions under the PDPA. If you do not wish to receive further communications from us, you may withdraw your consent at any time by contacting us using the details in Section 9.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, or as required by law.

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate personal data
• Withdraw your consent to our collection, use, or disclosure of your personal data at any time

Please note that withdrawing your consent may affect our ability to provide you with our services, including matching you with a designer or proceeding with your renovation enquiry.

If you have any questions about this Privacy Policy, or wish to exercise your rights under the PDPA, please contact us at:

From time to time, we may run promotions or campaigns. Where personal data is collected as part of such a promotion, it will be handled in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.